Following are some of the challenges in exsisting system -

Fragmented Service Management: Client service requests were scattered across multiple platforms, leading to inefficiencies and a lack of centralized oversight.

Progress Tracking: Monitoring the progress of client service requests was time-consuming, hindering our ability to provide timely updates to clients.

Role-Based Access: Different teams required access to specific information to perform their roles effectively, necessitating a role-based management system.